Περιγραφή
Ruby Help Desk is a WordPress plugin which works as a customer support platform. The plugin includes many features such as Frontend submissions, ticket attachments, Knowledgebase, and statistics.
Στιγμιότυπα
Εγκατάσταση
Using The WordPress Dashboard
- Navigate to the
Add New
in the plugins dashboard - Search for
Ruby Help Desk
- Click
Install Now
- Activate the plugin on the Plugin dashboard
Uploading in WordPress Dashboard
- Navigate to the
Add New
in the plugins dashboard - Navigate to the
Upload
area - Select
ruby-help-desk.zip
from your computer - Click ‘Install Now’
- Activate the plugin in the Plugin dashboard
Using FTP
- Download
ruby-help-desk.zip
- Extract the
ruby-help-desk
directory to your computer - Upload the
ruby-help-desk
directory to the/wp-content/plugins/
directory - Activate the plugin in the Plugin dashboard
Συχνές Ερωτήσεις
-
How can I access the plugin pages after activation?
-
All of the plugins related pages will be added under one menu item called ‘Ruby Desk’, also you will find the same item at the admin bar on top of the dashboard.
Κριτικές
Δεν υπάρχουν αξιολογήσεις για αυτό το πρόσθετο.
Συνεισφέροντες & Προγραμματιστές
“Ruby Help Desk” είναι λογισμικό ανοιχτού κώδικα. Οι παρακάτω έχουν συνεισφέρει στη δημιουργία του.
ΣυντελεστέςΜεταφράστε το “Ruby Help Desk” στην γλώσσα σας.
Ενδιαφέρεστε για την ανάπτυξη;
Περιηγηθείτε στον κώδικα, ανατρέξτε στο αποθετήριο SVN ή εγγραφείτε στο αρχείο καταγραφής αλλαγών ανάπτυξης μέσω RSS .
Σύνοψη αλλαγών
1.3.4
- Fixed: checking the correct user ID when checking the owner of the ticket.
1.3.3
- Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.
1.3.2
- Fixed: Adding reply templates to Text area field
1.3.1
- Added: Many actions and filters in order to ease the extending of the plugin.
- Fixed: Close button shows even if the ticket is closed already
1.3.0
- Added: replies templates to pre-create ready templates for common issues in the tickets.
1.2.0
- Added: Custom Fields for the Submit Ticket page.
- Fixed: Assigning new tickets status.
1.1.0
- Added: Importing WooCommerce products.
- Added: Importing Easy Digital Downloads products.
- Fixed: CSS aligning of the dashboard widget.
- Fixed: Settings default values seeding.
1.0.0
- Initial release.