Freshdesk Integration – SSO & Support Tickets

Περιγραφή

WP Freshdesk Support and SSO Integration provides SAML functionality for WordPress SSO. Login with WP Users into Freshdesk as agents and contacts.

WordPress Freshdesk Support Integration involves embedding Freshdesk support contact form widget on your WordPress posts and pages. It also allows you to automatically raise WordPress comments as tickets on Freshdesk helpdesk.

SSO Freshdesk Support Integration is the complete solution for customer support ticketing system for WordPress. This Freshdesk SSO and Support plugin provides easy creation of tickets from WordPress comments alongside leveraging SAML capabilities for providing seamless enabling Single Sign-On (SSO) login into Freshdesk for WordPress users residing in your WordPress site.

The SSO Freshdesk Support Integration plugin enables WordPress to act as a SAML compliant identity provider (WP as SAML IDP). This WordPress SAML IDP SSO solution provides SAML SSO capability to your WordPress site, converting it to a SAML compliant Identity Provider which can be configured with Freshdesk as a SAML compliant Service Provider.

Login using WordPress Users ( WP as SAML IDP ) allows SSO login into Tableau, Zoho CRM, Panopto, Salesforce, Rocketchat, Freshdesk, Moodle LMS, miniOrange, Thinkific, Canvas LMS, Absorb LMS, TalentLMS, iPipeline, Mendix, NextCloud, Zendesk, LinkedIn Learning, Tiled, BlueJeans, LifeRay, MindGarden, Zoom, AWS Cognito, WordPress, Documoto and all SAML 2.0 capable Service Providers.

WordPress as IdP SAML / WS-FED / JWT SSO Plugin acts as a SAML 2.0 or WS-FED or JWT Identity Provider which can be configured to establish the trust between the plugin and various SAML 2.0 or WS-FED or JWT supported Service Providers to securely authenticate the user using the WordPress site credentials.

Key Features

  • Integration with Freshdesk
    Quickly integrate your WordPress site with Freshdesk for providing seamless Single Sign-On (SSO) login for your users and easy support ticket creation in Freshdesk.

  • Single Sign-On (SSO)
    Enable secure one-click login into Freshdesk with SAML Single Sign-On (SSO) using your WordPress user store as the identity provider for authenticating your users with WordPress (WP as SAML IDP)

  • Easy support ticket creation using widgets
    Easily create a support ticketing system by converting WordPress comments into support tickets in Freshdesk, from your WordPress site or WordPress pages and posts using support widgets.

If you require any Single Sign On application or need any help with installing this plugin, please feel free to email us at info@xecurify.com.

Documentation

Documentation for Freshdesk SSO and Support Integration Plugin:
Here you can get the help of the SSO and Freshdesk Support Integration plugin documentation with ensured content and resolutions.

Στιγμιότυπα

  • SAML Settings page

Συχνές Ερωτήσεις

I am not able to configure WordPress IDP with the settings provided by Freshdesk

Please email us at info@xecurify.com, and we will assist you with the configuration.

Can I submit tickets without logging in? Are guest tickets supported?

Yes, guest tickets can be submitted.

Whom do I contact for support?

Please email us at info@xecurify.com or samlsupport@xecurify.com, and we will assist you with your queries.

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Σύνοψη αλλαγών

1.0.0

  • This is the first release.