Περιγραφή
The Live Chat + AI Chatbot That Actually Knows Your Store
Most chatbots give generic answers. onWebChat plugs straight into your WooCommerce store, learns your entire product catalog automatically, and answers real order status questions with live data. The result: a chat widget that works like a trained sales and support agent, 24 hours a day, even while you sleep.
And if you don’t run a store? onWebChat is a full-featured live chat for any WordPress site: services, agencies, blogs, SaaS. Real-time visitor monitoring, chat triggers, mobile apps, the works.
🎁 Start Free: Sign up today and get a 1-month free trial of the Pro AI Plan plus 50 free AI bot credits. No credit card required. See all plans
🛒 Your Products, Synced Automatically
Enable product sync once, and your AI chatbot learns your whole catalog: names, descriptions, prices, stock status, brands, sizes, colors and other attributes.
- Zero maintenance: products sync the moment you add, edit or delete them
- Real-time stock sync: the AI never recommends something that’s out of stock
- Built for big stores: pick which categories to sync, up to 15,000 products
- Accurate answers with links: “Do you have this in blue?” gets a real answer and a direct link to the product page
No manual training. No copy-paste. No CSV uploads.
📦 “Where Is My Order?” Answered Instantly (New)
This is the feature your support inbox has been waiting for. When a shopper asks about their order, the AI chatbot replies in seconds with live WooCommerce data: current status, shipping method, and the order timeline with tracking updates.
Even better: signed-in customers don’t need to type an order number at all. The plugin securely confirms who they are, and the chatbot simply lists their recent orders and answers.
- Fewer repetitive “where is my package?” tickets for your team
- Instant, accurate answers for customers, at 3 PM or 3 AM
- Identity is verified securely before any order detail is shared
💬 Live Chat That Turns Visitors into Customers
The AI handles the routine questions. You close the sales.
- Real-time visitor monitoring: see who is on your site, which page they are reading, and where they are from
- Chat triggers: automatically invite hesitating visitors to chat, at exactly the right moment
- Typing preview: see what visitors are typing before they hit send, and prepare your answer
- Mobile apps: answer chats from anywhere with the iOS and Android apps
Key Features
- AI Order Status Lookup: live WooCommerce order status, shipping method and history in chat. Signed-in shoppers need no order number.
- Automatic Product Sync: the AI learns your catalog (name, price, stock, brand, attributes) and stays current on every add, edit or delete.
- Category Sync for Large Catalogs: choose which categories to sync, up to 15,000 products.
- Real-Time Stock Sync: stock changes reach the AI immediately.
- AI Chatbot, 24/7: instant automated answers in any language, even with typos.
- Customizable Chat Widget: match your brand’s colors, text, and style.
- Live Visitor Monitoring: real-time activity tracking with geolocation.
- Chat Triggers: proactively start conversations based on visitor behavior.
- Department Routing: send chats to the right team or agent automatically.
- AI Text Correction: fix grammar and improve replies on the fly.
- Typing Preview: see visitor messages as they are typed.
- Chat Ratings: collect instant customer feedback after every chat.
- Agent Transfers: hand off live conversations between agents seamlessly.
- Offline Email Form: capture messages and leads when your team is away.
- Εφαρμογές για κινητά: Εφαρμογές iOS και Android για υποστήριξη on the go.
- Analytics & Reporting: track chat volume, response times, and satisfaction.
- File Sharing: exchange files with visitors right in the chat.
- Συμμόρφωση GDPR: Ασφαλισμένο με SSL και με έμφαση στην προστασία προσωπικών δεδομένων.
What Your Customers Get
- Instant answers about products, stock and orders: no waiting, no frustration
- Live order tracking right inside the chat, day or night
- AI that understands their language, typos included
- A human agent one click away when they need one
Live in Under 60 Seconds
- Εγκαταστήστε το πρόσθετο onWebChat
- Δημιουργήστε δωρεάν τον λογαριασμό σας
- Συνδέστε τον λογαριασμό σας στις ρυθμίσεις του πρόσθετου.
- Your chat widget is live, no coding required
Run WooCommerce? Flip on product sync in the settings and your AI chatbot knows your store within minutes.
Σημείωση: Αν αντιμετωπίζετε πρόβλημα σύνδεσης μέσω email/συνθηματικού (π.χ. λόγω firewall), μπορείτε να χρησιμοποιήσετε το Chat ID σας από τον πίνακα ελέγχου του onWebChat.
Questions? Chat with our team on onwebchat.com, we use onWebChat ourselves, of course.
Στιγμιότυπα




Εγκατάσταση
1. Install the Plugin: Search for “onWebChat” in your WordPress plugin directory and activate. 2. Sign Up: Create a free account at onWebChat.com. 3. Connect: Enter your email and password (or Chat ID) in the plugin settings. 4. Go Live: Your chat widget appears on your site immediately, no setup wizard, no code. 5. (WooCommerce) Enable Product Sync: Turn on product sync in the onWebChat settings so the AI chatbot learns your catalog and can answer order status questions.
Συχνές Ερωτήσεις
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Είναι δωρεάν το onWebChat;
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Ναι. Δεν απαιτείται πιστωτική κάρτα. Το δωρεάν πλάνο μας περιλαμβάνει σχεδόν όλες τις βασικές λειτουργίες και είναι ιδανικό για τις περισσότερες μικρές επιχειρήσεις. Οι νέοι λογαριασμοί λαμβάνουν επίσης 1 μήνα δωρεάν δοκιμή του Pro AI Plan και 50 credits AI bot για να δοκιμάσουν πλήρως το AI chatbot.
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Can the chatbot answer “where is my order?”
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Yes. With WooCommerce connected, the AI chatbot answers order status questions in real time using live order data: current status, shipping method and the order timeline. Signed-in customers do not even need to type an order number, the plugin securely confirms their identity and the chatbot lists their recent orders automatically. This cuts down on repetitive “where is my package?” support tickets.
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How does the WooCommerce product sync work?
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Enable automatic product sync in the onWebChat settings, and your AI chatbot learns your product catalog: names, descriptions, prices, stock, brands, attributes and links. Products sync automatically when added, updated, or deleted, and you can run a bulk sync for existing products at any time. Stores with large catalogs can choose which categories to sync, up to 15,000 products.
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Do I need WooCommerce to use onWebChat?
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No. onWebChat is a complete live chat and AI chatbot for any WordPress site. The product sync and order lookup features are a bonus for WooCommerce stores; everything else (live chat, AI chatbot with your own training data, visitor monitoring, triggers, mobile apps) works everywhere.
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Is my store data safe?
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Yes. All communication between your site and onWebChat is secured with HMAC-SHA256 authentication and a unique secret key, on top of SSL encryption. Product sync transmits only catalog data (name, description, URL, price, stock status, brand, attributes). Order details are never stored on our servers: they are fetched live, only when a customer asks, and only after the customer’s identity or order number has been verified.
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Πώς λειτουργεί το AI chatbot;
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You provide training data in the form of questions and answers, and WooCommerce stores can add their product catalog automatically via sync. The AI chatbot uses this knowledge to answer visitor questions instantly, in any language, even with spelling mistakes. You receive 50 free bot credits on signup to get started.
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Τι περιλαμβάνει το πλάνο Pro AI;
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Ότι προσφέρει το Free πλάνο και επιπλέον: AI chatbot, AI εργαλεία, απεριόριστο ιστορικό συνομιλιών, ώρες λειτουργίας και white-label (αφαίρεση του λογότυπου onWebChat)
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Πώς τιμολογείται το AI chatbot;
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Μετά τα δωρεάν 50 credits, η πρόσβαση στο AI chatbot απαιτεί το Pro AI Plan. Τα bot credits ξεκινούν από 6 € για 200 διαλόγους, με διαθέσιμες εκπτώσεις για μεγαλύτερο όγκο.
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Κατανοεί το AI πολλές γλώσσες;
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Yes. The AI chatbot can understand and respond in your visitor’s language, regardless of the language your training data is written in. It also handles typos and informal phrasing naturally.
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Μπορώ να εμφανίσω ή να αποκρύψω το παράθυρο συνομιλίας σε συγκεκριμένες σελίδες;
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Yes. You can control exactly which pages show the live chat widget from within the onWebChat plugin settings. You can also show the widget only to signed-in users.
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Μπορώ να αποκρύψω το παράθυρο chat όταν είμαι εκτός σύνδεσης;
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Yes: simply deselect “Use Offline Form” in your dashboard to hide the widget when no agents are available.
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Υπάρχει επιλογή white-label;
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Ναι. Το Pro AI πλάνο σας επιτρέπει να αφαιρέσετε το λογότυπο του onWebChat από το παράθυρο του chat.
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Μπορώ να παρακολουθώ τη δραστηριότητα επισκεπτών σε πραγματικό χρόνο;
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Yes. The real-time monitoring dashboard shows who is on your site, their location, what pages they’ve visited, and more, so you can proactively start conversations at the right moment.
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Μπορούν οι συνομιλίες να μεταφερθούν μεταξύ εκπροσώπων;
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Ναι. Οι ενεργές συνομιλίες μπορούν να μεταφερθούν σε οποιονδήποτε διαθέσιμο εκπρόσωπο ανά πάσα στιγμή.
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Μπορώ να προσκαλέσω επισκέπτες σε συνομιλία;
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Ναι. Χρησιμοποιήστε αυτοματοποιημένα Triggers συνομιλίας βάσει της συμπεριφοράς των επισκεπτών, ή προσκαλέστε εσείς οποιονδήποτε επισκέπτη από τον πίνακα παρακολούθησης επισκεπτών.
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Πόσο ασφαλές είναι το onWebChat;
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All chat data is encrypted with SSL. Store integrations use HMAC-SHA256 authentication. onWebChat is fully GDPR compliant.
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Ποιες γλώσσες υποστηρίζονται στον πίνακα ελέγχου;
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Ο πίνακας ελέγχου υποστηρίζει Αγγλικά, Σουηδικά, Γερμανικά, Γαλλικά, Ιταλικά, Ισπανικά, Πορτογαλικά, Σλοβενικά, Ελληνικά και Τουρκικά. Το κείμενο του παραθύρου συνομιλίας είναι πλήρως προσαρμόσιμο και διατίθεται σε οποιαδήποτε γλώσσα.
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I can’t connect with my email and password, what should I do?
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Αν η σύνδεσή σας είναι αποκλεισμένη (για παράδειγμα, από firewall ή περιορισμό διακομιστή), χρησιμοποιήστε το Chat ID σας. Μπορείτε να το βρείτε στον πίνακα ελέγχου του onWebChat ή στο email εγγραφής σας.
Κριτικές
Συνεισφέροντες & Προγραμματιστές
“Live Chat & AI Chatbot – onWebChat” είναι λογισμικό ανοιχτού κώδικα. Οι παρακάτω έχουν συνεισφέρει στη δημιουργία του.
ΣυντελεστέςΤο “Live Chat & AI Chatbot – onWebChat” έχει μεταφραστεί σε 6 γλώσσες. Ευχαριστούμε τους μεταφραστές για τις συνεισφορές τους.
Μεταφράστε το “Live Chat & AI Chatbot – onWebChat” στην γλώσσα σας.
Ενδιαφέρεστε για την ανάπτυξη;
Περιηγηθείτε στον κώδικα, ανατρέξτε στο αποθετήριο SVN ή εγγραφείτε στο αρχείο καταγραφής αλλαγών ανάπτυξης μέσω RSS .
Σύνοψη αλλαγών
3.9.3
- Fix: after syncing selected categories, the categories stayed ticked only if you had picked categories before. On a shop that had synced everything (or nothing) the selection was dropped, so reopening the tab showed no category ticked
- Fix: the “In your AI training data” line could claim your whole catalogue when only the categories you picked had been synced, and it kept claiming it after everything had been removed. It now reports the whole catalogue, the categories you picked, or nothing yet, and stays quiet when your site was set up before this version and it cannot tell
- Fix: with nothing left in your AI training data, automatic sync no longer treats every product as in scope
- Fix: if removing everything had switched automatic sync off, syncing categories again switches it back on, so your later product edits still reach the chatbot
3.9.2
- Improved: the category picker of the product sync (shown to stores with more than 2,000 products) now lists your subcategories too, indented under their parent, and the search box finds any category or subcategory by typing part of its name, so you can sync exactly the subcategories you want
- Fix: connecting your store could fail with “invalid email or password” even when the password was correct. WordPress escapes what the settings form sends, so passwords containing a quote, a backslash, a space or a percent sign never matched. They are now sent exactly as typed
- Fix: on a first sync of a shop with long product descriptions the page could report a network error and restart part of the sync, because the browser stopped waiting sooner than the sync itself allows. It now waits long enough for every batch
- Improved: your category selection is now cumulative. Ticking more categories and syncing sends only the newly ticked ones instead of re-sending everything you had already synced, so adding one subcategory to a large selection takes seconds
- Improved: unticking a category no longer removes its products from your AI training data by surprise. Nothing is deleted unless you press the new “Remove unticked categories” button, which tells you how many products it affects first
- New: the WooCommerce tab shows what your AI training data currently covers, in categories and products
3.9.1
- Improved: product sync now sends the whole product description. Descriptions that are too long for the AI training text are shortened with AI instead of being cut off, so the chatbot keeps the specifications and compatibility details that used to be lost at the end of long descriptions
- Fix: HTML symbols in product names and descriptions (for example " or ) are turned into real characters before they reach the AI chatbot
- Note: press the Sync button once in the WooCommerce tab to resend your existing products
3.9.0
- New: product sync now sends both the short and the full product description (up to 3000 characters), so the AI chatbot learns intended use, compatibility and specifications. This is the new default mode.
- New: the Description Mode setting is now visible in the WooCommerce tab, so you can switch back to syncing the short description only
- Note: after updating, press the Sync button once in the WooCommerce tab to resend your existing products with the full descriptions
3.8.4
- Fix: products whose scheduled sale starts or ends are now re-synced automatically, so the AI chatbot always quotes the current price
- Fix: variation price edits now re-sync the parent product’s price range
3.8.3
- Fix: WooCommerce product sync now sends the price customers actually see (tax display settings applied), and also the price excluding tax, so the AI chatbot quotes correct prices
3.8.2
- Improvement: more reliable WooCommerce product sync with paged syncing, clearer progress, and better error handling
3.8.1
- Improvement: category sync now supports up to 15,000 products
3.8.0
- New: Logged-in customers can securely ask the AI chatbot “Where is my order?” without entering an order number
- New: Order lookups now include the shipping method and order notes with tracking updates
- New: Added an option to display the chat widget only to logged-in users
3.7.2
- Improvement: increased synced product description limit to 1500 characters
- Fix: improved trimming for non-Latin descriptions
3.7.1
- New: Automatic order status lookup and WooCommerce sync upon account linking.
- New: Real-time product stock sync.
- Improvement: Clearer labels and instructions on connection screens.
3.7.0
- New: AI Order Status Lookup, your AI chatbot can now answer order status questions in real time using live WooCommerce data
- New: large catalogues (over 2,000 products) can now pick which product categories to sync, up to 9,000 products. New and edited products stay limited to the selected categories automatically
- Security improvements
3.6.0
- WooCommerce sync now always includes product price and currency (no longer optional)
- Sync now sends stock availability and quantity, brand, product attributes (size, colour, etc.), price ranges for variable products, tags and product rating, so the AI chatbot can answer pricing and availability questions
3.5.5
- Fixed WooCommerce sync connecting to the wrong server (development endpoint left enabled in 3.5.3/3.5.4)
- The plugin now reports its version to onWebChat when linked to an account
- Replaced deprecated WordPress functions and improved escaping of user data in the chat widget code
3.5.4
- Declared compatibility with WordPress 7.0
3.5.3
- Ενημέρωση εικόνων
3.5.2
- Μικρές διορθώσεις σφαλμάτων
3.5.1
- Μικρές διορθώσεις σφαλμάτων
3.5.0
- NEW: WooCommerce Product Sync, automatically sync products for AI chatbot training
- ΝΕΟ: Μαζικός συγχρονισμός προϊόντων με επεξεργασία παρασκηνίου
- ΝΕΟ: Ενημερώσεις προϊόντων σε πραγματικό χρόνο κατά τη δημιουργία, επεξεργασία και διαγραφή
- ΝΕΟ: Διεπαφή διαχειριστή για ρυθμίσεις ενσωμάτωσης WooCommerce
- Βελτιωμένο AI chatbot με δυνατότητες γνώσης προϊόντων
3.4.1
- Δοκιμή σε WordPress 6.8· ενημέρωση κειμένων
3.4.0
- Διορθώσεις σφαλμάτων και βελτιώσεις ασφάλειας
3.3.2
- Διόρθωση σφάλματος
3.3.1
- Υποστήριξη AI chatbot και διόρθωση σφάλματος
3.3.0
- Προστέθηκε υποστήριξη AI chatbot
3.2.0
- Διόρθωση σφάλματος ασφάλειας
3.1.0
- Υποστήριξη εντολών JavaScript API
3.0.4
- Διόρθωση σφάλματος
3.0.3
- Διόρθωση σφάλματος
3.0.2
- Show/hide chat widget on selected pages, bug fix
3.0.1
- Προστέθηκε δυνατότητα εμφάνισης/απόκρυψης live chat σε επιλεγμένες σελίδες
2.0.2
- Υποστήριξη νέας μορφής Chat ID
2.0.0
- Σύνδεση με email/συνθηματικό ή Chat ID
- Επιλογή εμφάνισης/απόκρυψης live chat
1.0
- Αρχική έκδοση
